| Can't get into: |
Possible
Reasons |
Ways to
fix |
| Control
Panel at mydomain.com/menu |
You changed the password to
something longer than 8 characters. |
Only use the first 8
characters of the new password, (i.e. mynewpas instead of
mynewpassword) |
|
You forgot what
the password is |
Check
your old email from us. This email has your original
password.
Or, contact technical support to resend
your password. Please include your username and domain
name in the email.
|
|
You changed your EMAIL password,
but not the Control Panel password. |
Use your original
Control Panel password. To change this password, log
into your Control
Panel and click on CHANGE PASSWORD. |
|
If you don't
get a password box to come up at www.your-domain.com/menu,
instead use your-IP-address.com/menu,
example: http://208.56.246.43/menu |
To
complete your domain transfer, if your domain was registered
with Network Solutions, or you aren't sure, contact us
to complete the transfer. |
| Can't get into: |
Possible
Reasons: |
Ways to
fix |
Email
Account |
You need to reset your email
password. Email passwords can be different than the
Control Panel or Microsoft Frontpage password. |
Go to your Control
Panel at mydomain.com/menu and click on MAIL
MANAGER. Click on your username on the left to change
the password. |
|
Your domain name
hasn't been transferred. |
Complete your domain transfer, if your domain was registered
with Network Solutions, or you aren't sure, contact us
to complete the transfer.
After the domain has been transferred,
you will be able to check email properly.
|
| Can't get into: |
Possible
Reasons: |
Ways to
fix |
MS
Frontpage |
Your Control Panel password was
changed but your Frontpage password was not changed.
They do not automatically change together. |
See this
link. |
|
Frontpage extensions
are not installed. (You'll know it because you won't
get a password box to come up when you try to OPEN your
Frontpage web.) |
Install Frontpage extensions. Go to your-domain.com/menu
and click on MS FRONTPAGE to install. |
|
|
|